
24/7 Communication — Without Additional Staff
Hilde is your AI receptionist for care facilities in Europe. She handles phone calls, emails, chats, appointment scheduling and inquiries — fully automated, multilingual, GDPR-compliant, and live in 10 minutes.
- Name your agent
- Pick a number
- No credit card
- Assign hotline
- Connect email/calendar
- Upload docs
- AI goes live
- Handles calls & chats
- Staff can monitor
Hilde speaks 24 languages
The Enterprise SaaS Platform Purpose-Built for European Care Facilities
Complete voice, chat, and email communication with GDPR compliance built in.
AI-Powered Phone Hotline
Local facility numbers. Call routing, forwarding, and escalation.
AI Chat Widget
Embedded multilingual chat for websites & portals.
AI-Powered Email Response (New)
Reads, understands, and responds to emails via Gmail & Microsoft 365.
Smart Appointment Scheduling
Fully integrated with Google Calendar & Microsoft Outlook.
Knowledge Base Document Uploads
Upload policies, schedules, care protocols — instantly searchable by AI.
Enterprise-Grade Security
RLS, JWT, 2FA, consent management, audit logging, full GDPR architecture.
10-Minute SaaS Onboarding
Zero IT setup. Go live instantly. Free trial — no credit card.
See All Platform Features
Explore the full list of Hilde's enterprise-grade features and integrations.
Explore FeaturesGo Live in Just 10 Minutes
No technical expertise required. Connect your Google or Microsoft workspace, upload your facility information, and your AI receptionist is ready to handle calls, chats, and emails.
Simple, Secure Email Integration
Hilde integrates seamlessly with your existing workflows and email systems, with GDPR compliance built in from the ground up
Multi-Channel Communication
Families contact your facility via email, phone, or chat in their preferred language. All communication channels are integrated into one system.
AI Processes & Categorizes
Our AI receptionist automatically classifies emails, answers routine questions, schedules appointments, and routes complex inquiries to the right staff member.
GDPR-Compliant Processing
All data is processed exclusively in EU data centers. Full audit trails and data protection controls ensure complete GDPR compliance and data security.
Staff Focuses on Care
Staff is only notified when necessary and can focus on essential care. Routine communication is handled automatically, saving hours of administrative work.
Measurable Impact with Email AI
Hilde improves efficiency and satisfaction with GDPR-compliant AI communication across all channels
Email Automation
Reduce email management time by up to 75% with AI-based sorting, categorizing, and automated responses.
Complete GDPR Compliance
All email data processed exclusively within EU borders with full audit trails and data protection.
Easy Appointment Scheduling
AI automatically manages appointment requests from emails and sets up calendar entries.
Save Staff Time
Reduce call and administrative volume by up to 60% with our complete communication solution.
Increase Satisfaction
Happier families, less stress for staff with faster response times across all channels.
Never Miss Communication
Every inquiry gets answered, even outside business hours, now including emails, calls and messages.
Enterprise-Grade GDPR Compliance
All email data is processed exclusively in EU-based data centers with SOC 2 Type II certification. Our email handling AI provides full audit trails and guarantees GDPR compliance with your data residing only in Germany.
Simple, transparent pricing
All plans include our new AI-powered email handling capabilities.
Standard
Perfect for smaller facilities with basic communication needs.
- AI Voice & Chat Support
- Basic Email Integration
- Up to 500 Conversations/Month
- Basic Knowledge Upload (10MB)
- GDPR-Compliant EU Data Storage
- Standard Support (8/5)
Professional
Complete AI receptionist with advanced email handling.
- Everything in Standard +
- AI Email Automation (Gmail/Outlook)
- Email Classification & Priority Handling
- Unlimited Conversations
- Calendar Integration & Scheduling
- Priority Support (12/7)
Enterprise
Tailored solution for large networks with advanced requirements.
- Everything in Professional +
- Advanced Email Analytics & Reporting
- Custom AI Training & Email Templates
- Dedicated EU Data Processing Addendum
- Dedicated Account Manager
- Premium SLA & 24/7 Support
Advanced Email Control for Large Networks
Our enterprise plans feature advanced email capabilities with custom integrations, dedicated EU data processing agreements, and advanced analytics for multi-facility networks.
Have questions? Check our Frequently Asked Questions
Trusted by Eldercare Facilities Across Europe
See how our new email AI and multi-channel support transforms eldercare communications
The email integration with Gmail and Outlook has revolutionized our workflow. Hilde automatically answers routine emails, schedules appointments, and only escalates complex inquiries that require personal attention. Our administrative staff has reclaimed over 35 hours per week!
Results after implementing Hilde:
The new email handling feature has been transformative! Our inbox was overwhelming before, but Hilde's AI now categorizes, prioritizes, and responds to routine emails automatically, saving us hours each day.
We've seen a 70% reduction in email response times since implementing Hilde's email automation. The EU-hosted infrastructure and GDPR compliance were essential requirements for our facilities.
The multi-channel support across phone, chat and now email means we provide consistent responses regardless of how people contact us. It's truly a game-changer for our international resident families.
The email automation has saved our administrative team hours every day, and the seamless escalation ensures urgent matters are never missed. Enterprise-grade security gives us peace of mind.
As a GDPR officer, I appreciate the careful design of data flows and consent management. Hilde sets the standard for AI in healthcare compliance across all of our European facilities.
Our residents's families consistently rate their interactions with Hilde at 4.8/5 stars. The chat widget on our website has become our most valued communication channel for both routine and urgent matters.
Built for Europe. Compliant by Default.
Enterprise-grade security with GDPR at the core
Frequently Asked Questions
Learn about our new AI email handling features and GDPR compliance
Hilde is an enterprise-grade AI receptionist platform specifically designed for eldercare facilities across Europe. It provides 24/7 voice, chat, and email communication capabilities to connect families with facilities while reducing administrative workload.
Our new AI-powered email handling feature integrates with Gmail and Microsoft 365 to automatically process, classify, and respond to incoming emails. It can prioritize urgent messages, schedule appointments, answer routine questions, and provide summaries of email threads—all while maintaining strict GDPR compliance and EU-only data processing.
Hilde integrates seamlessly with Gmail and Microsoft 365 through secure OAuth2 connections. Setup takes just 10 minutes with no IT support required. The system connects to your existing tools and workflows, ensuring minimal disruption and maximum efficiency. It manages email accounts, processes messages on EU-hosted infrastructure, and operates alongside your normal email workflow without disrupting your processes.
Yes, our email handling feature was built with GDPR as a foundational principle. All email processing happens exclusively on German-based servers, with complete audit trails, explicit consent management, and data minimization practices. We maintain separate data processing agreements for email content, and our system allows full transparency for data subjects regarding how their information is processed.
Hilde supports all 24 official EU languages for email processing and can automatically detect and respond in the appropriate language. Our system can also translate emails between languages when needed, ensuring seamless communication regardless of the sender's native language.
Our email processing uses enterprise-grade security, including end-to-end encryption for all communications, secure OAuth2 authentication with no password storage, strict access controls, and regular security audits. All infrastructure is ISO 27001 certified with SOC 2 Type II compliance and we maintain a 99.9% uptime SLA.
Our pricing is transparent and tiered based on facility size and requirements. All plans include our new email handling capabilities, with advanced features in the Professional and Enterprise tiers. Every subscription includes GDPR compliance and EU data residency. Volume discounts are available for facility networks.
Ready to try our new email handling?
Connect Gmail or Microsoft 365 to Hilde in just 10 minutes and start saving time today.
Still have questions about email features? Contact our team
Transform your facility communication with AI-powered email support
Join hundreds of care facilities using Hilde to automate email responses, save staff time, and improve family satisfaction — all with GDPR compliance and EU-only data processing.