Ms. HildePflegeMs. Hilde

24/7 Communication — Without Additional Staff

Hilde is your AI receptionist for care facilities in Europe. She handles phone calls, emails, chats, appointment scheduling and inquiries — fully automated, multilingual, GDPR-compliant, and live in 10 minutes.

NEmail AutomationNEW
Phone Support 24/7
30+ Languages
Appointment Setting
AI SUPPORT FOR SENIOR CARE HOMES
1Create Your Account
  • Name your agent
  • Pick a number
  • No credit card
2Connect Channels
  • Assign hotline
  • Connect email/calendar
  • Upload docs
3Go Live
  • AI goes live
  • Handles calls & chats
  • Staff can monitor

Hilde speaks 24 languages

English flag
English
Deutsch flag
Deutsch
Български flag
Български
Čeština flag
Čeština
Dansk flag
Dansk
Ελληνικά flag
Ελληνικά
Español flag
Español
Eesti flag
Eesti
Suomi flag
Suomi
Français flag
Français
Gaeilge flag
Gaeilge
Hrvatski flag
Hrvatski
Magyar flag
Magyar
Italiano flag
Italiano
Lietuvių flag
Lietuvių
Latviešu flag
Latviešu
Malti flag
Malti
Nederlands flag
Nederlands
Polski flag
Polski
Português flag
Português
Română flag
Română
Slovenčina flag
Slovenčina
Slovenščina flag
Slovenščina
Svenska flag
Svenska
English flag
English
Deutsch flag
Deutsch
Български flag
Български
Čeština flag
Čeština
Dansk flag
Dansk
Ελληνικά flag
Ελληνικά
Español flag
Español
Eesti flag
Eesti
Suomi flag
Suomi
Français flag
Français
Gaeilge flag
Gaeilge
Hrvatski flag
Hrvatski
Magyar flag
Magyar
Italiano flag
Italiano
Lietuvių flag
Lietuvių
Latviešu flag
Latviešu
Malti flag
Malti
Nederlands flag
Nederlands
Polski flag
Polski
Português flag
Português
Română flag
Română
Slovenčina flag
Slovenčina
Slovenščina flag
Slovenščina
Svenska flag
Svenska
🔒GDPR Compliant
🇪🇺EU-Only Data Processing
🛡️SOC 2 Type II Certified
Email Setup in 10 Minutes
🇪🇺 European Enterprise Focus

The Enterprise SaaS Platform Purpose-Built for European Care Facilities

Complete voice, chat, and email communication with GDPR compliance built in.

AI-Powered Phone Hotline

Local facility numbers. Call routing, forwarding, and escalation.

AI Chat Widget

Embedded multilingual chat for websites & portals.

NEW

AI-Powered Email Response (New)

Reads, understands, and responds to emails via Gmail & Microsoft 365.

Smart Appointment Scheduling

Fully integrated with Google Calendar & Microsoft Outlook.

Knowledge Base Document Uploads

Upload policies, schedules, care protocols — instantly searchable by AI.

Enterprise-Grade Security

RLS, JWT, 2FA, consent management, audit logging, full GDPR architecture.

10-Minute SaaS Onboarding

Zero IT setup. Go live instantly. Free trial — no credit card.

See All Platform Features

Explore the full list of Hilde's enterprise-grade features and integrations.

Explore Features

Go Live in Just 10 Minutes

No technical expertise required. Connect your Google or Microsoft workspace, upload your facility information, and your AI receptionist is ready to handle calls, chats, and emails.

Zero IT expertise needed
10
Minutes to Setup
GDPR-First Architecture & EU Data Residency

Simple, Secure Email Integration

Hilde integrates seamlessly with your existing workflows and email systems, with GDPR compliance built in from the ground up

1

Multi-Channel Communication

Families contact your facility via email, phone, or chat in their preferred language. All communication channels are integrated into one system.

2

AI Processes & Categorizes

Our AI receptionist automatically classifies emails, answers routine questions, schedules appointments, and routes complex inquiries to the right staff member.

3

GDPR-Compliant Processing

All data is processed exclusively in EU data centers. Full audit trails and data protection controls ensure complete GDPR compliance and data security.

4

Staff Focuses on Care

Staff is only notified when necessary and can focus on essential care. Routine communication is handled automatically, saving hours of administrative work.

Measurable Impact with Email AI

Hilde improves efficiency and satisfaction with GDPR-compliant AI communication across all channels

Email Automation

Reduce email management time by up to 75% with AI-based sorting, categorizing, and automated responses.

Complete GDPR Compliance

All email data processed exclusively within EU borders with full audit trails and data protection.

Easy Appointment Scheduling

AI automatically manages appointment requests from emails and sets up calendar entries.

Save Staff Time

Reduce call and administrative volume by up to 60% with our complete communication solution.

Increase Satisfaction

Happier families, less stress for staff with faster response times across all channels.

Never Miss Communication

Every inquiry gets answered, even outside business hours, now including emails, calls and messages.

Enterprise-Grade GDPR Compliance

All email data is processed exclusively in EU-based data centers with SOC 2 Type II certification. Our email handling AI provides full audit trails and guarantees GDPR compliance with your data residing only in Germany.

✉️ New Email Features Available

Simple, transparent pricing

All plans include our new AI-powered email handling capabilities.

GDPR-Compliant Architecture
EU-Only Data Storage & Processing
Multilingual Support (24 languages)
Enterprise-Grade Security
99.9% Uptime SLA
Zero-Setup Integration

Standard

Perfect for smaller facilities with basic communication needs.

€499/month
  • AI Voice & Chat Support
  • Basic Email Integration
  • Up to 500 Conversations/Month
  • Basic Knowledge Upload (10MB)
  • GDPR-Compliant EU Data Storage
  • Standard Support (8/5)
Most Popular
Email Features

Professional

Complete AI receptionist with advanced email handling.

€999/month
  • Everything in Standard +
  • AI Email Automation (Gmail/Outlook)
  • Email Classification & Priority Handling
  • Unlimited Conversations
  • Calendar Integration & Scheduling
  • Priority Support (12/7)

Enterprise

Tailored solution for large networks with advanced requirements.

Custom
  • Everything in Professional +
  • Advanced Email Analytics & Reporting
  • Custom AI Training & Email Templates
  • Dedicated EU Data Processing Addendum
  • Dedicated Account Manager
  • Premium SLA & 24/7 Support
✉️ Enterprise Email Management

Advanced Email Control for Large Networks

Our enterprise plans feature advanced email capabilities with custom integrations, dedicated EU data processing agreements, and advanced analytics for multi-facility networks.

Have questions? Check our Frequently Asked Questions

✉️ Email AI Testimonials

Trusted by Eldercare Facilities Across Europe

See how our new email AI and multi-channel support transforms eldercare communications

The email integration with Gmail and Outlook has revolutionized our workflow. Hilde automatically answers routine emails, schedules appointments, and only escalates complex inquiries that require personal attention. Our administrative staff has reclaimed over 35 hours per week!

E
Elisabeth Van der Berg
Chief Operations Officer, Netherlands Care Alliance

Results after implementing Hilde:

-70%
Email Response Time
+85%
Email Resolution Rate
-45%
Administrative Workload
4.9/5
Customer Satisfaction
Email Feature

The new email handling feature has been transformative! Our inbox was overwhelming before, but Hilde's AI now categorizes, prioritizes, and responds to routine emails automatically, saving us hours each day.

D
Dr. Maria Schmidt
DirectorSonnenschein Care, Berlin

We've seen a 70% reduction in email response times since implementing Hilde's email automation. The EU-hosted infrastructure and GDPR compliance were essential requirements for our facilities.

H
Hans Müller
Operations ManagerVienna Care Group
Gmail & Outlook Integration

The multi-channel support across phone, chat and now email means we provide consistent responses regardless of how people contact us. It's truly a game-changer for our international resident families.

S
Sophia Rossi
Head of AdministrationMilano Eldercare

The email automation has saved our administrative team hours every day, and the seamless escalation ensures urgent matters are never missed. Enterprise-grade security gives us peace of mind.

L
Lars Jensen
IT DirectorCopenhagen Health

As a GDPR officer, I appreciate the careful design of data flows and consent management. Hilde sets the standard for AI in healthcare compliance across all of our European facilities.

E
Eva Kowalski
GDPR Compliance OfficerWarsaw Medical Group

Our residents's families consistently rate their interactions with Hilde at 4.8/5 stars. The chat widget on our website has become our most valued communication channel for both routine and urgent matters.

C
Carlos Mendez
Customer RelationsBarcelona Eldercare

Built for Europe. Compliant by Default.

Enterprise-grade security with GDPR at the core

Full GDPR compliance & EU data residency
Email, voice, chat, and family data fully isolated per facility
Consent handling for every conversation & message
Audit logging across email, chat, phone
Right-to-be-forgotten, access, erasure & correction supported
EU-only hosting
🇪🇺 EU Hosted & GDPR Certified
✉️ New Email Features FAQ

Frequently Asked Questions

Learn about our new AI email handling features and GDPR compliance

Hilde is an enterprise-grade AI receptionist platform specifically designed for eldercare facilities across Europe. It provides 24/7 voice, chat, and email communication capabilities to connect families with facilities while reducing administrative workload.

NEW

Our new AI-powered email handling feature integrates with Gmail and Microsoft 365 to automatically process, classify, and respond to incoming emails. It can prioritize urgent messages, schedule appointments, answer routine questions, and provide summaries of email threads—all while maintaining strict GDPR compliance and EU-only data processing.

NEW

Hilde integrates seamlessly with Gmail and Microsoft 365 through secure OAuth2 connections. Setup takes just 10 minutes with no IT support required. The system connects to your existing tools and workflows, ensuring minimal disruption and maximum efficiency. It manages email accounts, processes messages on EU-hosted infrastructure, and operates alongside your normal email workflow without disrupting your processes.

Yes, our email handling feature was built with GDPR as a foundational principle. All email processing happens exclusively on German-based servers, with complete audit trails, explicit consent management, and data minimization practices. We maintain separate data processing agreements for email content, and our system allows full transparency for data subjects regarding how their information is processed.

Hilde supports all 24 official EU languages for email processing and can automatically detect and respond in the appropriate language. Our system can also translate emails between languages when needed, ensuring seamless communication regardless of the sender's native language.

Our email processing uses enterprise-grade security, including end-to-end encryption for all communications, secure OAuth2 authentication with no password storage, strict access controls, and regular security audits. All infrastructure is ISO 27001 certified with SOC 2 Type II compliance and we maintain a 99.9% uptime SLA.

Our pricing is transparent and tiered based on facility size and requirements. All plans include our new email handling capabilities, with advanced features in the Professional and Enterprise tiers. Every subscription includes GDPR compliance and EU data residency. Volume discounts are available for facility networks.

Ready to try our new email handling?

Connect Gmail or Microsoft 365 to Hilde in just 10 minutes and start saving time today.

Start Free Trial

Still have questions about email features? Contact our team

Transform your facility communication with AI-powered email support

Join hundreds of care facilities using Hilde to automate email responses, save staff time, and improve family satisfaction — all with GDPR compliance and EU-only data processing.

🇪🇺EU-Hosted🔒GDPR Compliant10-Min Setup